Gorgias
Enhance your customer support with this leading helpdesk platform, offering seamless multichannel communication and automation tools.
Enhance your customer support with this leading helpdesk platform, offering seamless multichannel communication and automation tools.
Create an IntegrationOS account and spin up an API key without having to talk to a sales rep. Then, just as easily, install our AuthKit on your frontend app.
Whether you’re helping to automate a process or building an app feature based on 3rd-party data, we’ve got you covered.
There’s no need to source new hires or bring in consulting agencies for every new integration. With IntegrationOS, you’re investing in a scalable platform and world-class customer success team.
Create an IntegrationOS account and spin up an API key without having to talk to a sales rep. Then, just as easily, install our AuthKit on your frontend app.
Whether you’re helping to automate a process or building an app feature based on 3rd-party data, we’ve got you covered.
There’s no need to source new hires or bring in consulting agencies for every new integration. With IntegrationOS, you’re investing in a scalable platform and world-class customer success team.
Represents an instance of a support or service request from a user or customer. A Ticket includes details like the requester's information, the issue description, assigned agent, priority, status, and any communications that have transpired regarding the issue.
Represents the end-users or clients who have requested support. This data model includes customer information such as name, email address, phone number, and any other relevant contact details and preferences.
Represents groups of customer support agents who work together. This model includes information about the team's name, description, members (agents), assigned tickets, and performance metrics. Teams help organize agents to manage workloads and enhance collaborative efforts.
Represents individual users of the Gorgias platform, encompassing both customers and agents. For agents, this model includes details like user roles, permissions, and activity logs. For customers, it includes contact information, interaction history, and support preferences.
Instantly support 200+ systems (and counting) that are unified to a common data model. As we add support for more integrations, you can turn them on with one click.
IntegrationOS utilizes best-in-class encryption protocols like TLS 1.2 and AES 256 bit encryption to keep your data safe in transit and at rest.
IntegrationOS supports all CRUD actions. You can both read and sync your customers' data with your app and write customer data back to the system of record.
Set up your IntegrationOS integration with just a few lines of code. By installing Embed in your app, your users can securely connect their accounts in just 30 seconds.